Forget support after purchase
Forget support after your purchase. My delimma: I installed this on a computer at home. I got rid of that computer. I wanted to install this on a new computer. The software blocked me because of the installation on the other computer. I called the company to ask them to deactivate the installation on the computer I got rid of and activate this one.
But it was over the weekend. And technical support was closed. But guess what? Sales was open. Go figure. And of course there was nothing the sales guy could do to help me ... unless I wanted to buy another of their products.
When do they expect people to use their software? Only during business hours? After the sale they're done.
2007-11-11
