Cowon Q5 80 GB Video MP3 Player (Dark Blue)

I have been thoroughly disappointed with their products and lack of customer service. They average about 2-3 weeks to return an email for customer service issues. I finally got through to a representative and was advised to send the product back to them, at my own expense and they emailed back about 1 month later stating that there is no problem with the item. When I emailed back with a detailed description of the specific situation I encountered (item stopped powering on or charging through the USB port) they ceased communication. I still haven't heard back from them, but will never buy their products ever again. They are terrible both at manufacturing and caring for their customers.