



Good Player But Bad Support
After reading many reviews here and on CNet I bought this player. Setup was painless and I found the onscreen menus very easy to use.
Besides the ability to play Blu-ray disks I wanted this player for its wireless Internet connectivity because there's no way I can get an Ethernet cable from my router to my family room. Although a bit confusing I was able to get things set up. I was able to see YouTube videos and I ran their utility software on my PC to grant access to my picture albums. But, although I could see my Netflix instant movie queue I couldn't get them to load and play.
I called LG support who had me try a few things and then deemed that the problem was with Netflix not the LG and I should contact them. That didn't make any sense to me or to a technical friend who thought maybe the problem was my router (over 4 years old). I bought a new router and voila - Netflix movies!
Other than the support issue I'm quite happy with this player. Easy to use, upconverting is very good, and it loads faily quickly.
I'd buy it again.
2010-03-15




Never Again
Got this unit for Christmas. Didn't care about the Blu-ray functionality, because DVD is a dead technology. Was interested in the networking, and specifically in the Wi-Fi. Within 40 days of getting it, the wi-fi wouldn't connect. I spent an hour on the phone with LG tech support, and finally had to reset the unit to get it running. Two weeks later, and it's done the same thing. Except now a reset won't do it. Called tech support again, and they want my player shipped back to them so that they can repair it. I have a 2+ month old device, that is clearly defective, and LG won't just replace it. That's bogus, and it's the last time an LG product will ever darken my doorstep. Marginal products, and lousy customer service. Die LG.
2010-03-14