Logitech Squeezebox Duet WiFi Internet Radio

I got the Squeezebox on Friday, opened it on Saturday morning, downloaded SqeezeCenter on my Mac, installed, scanned my iTunes (this all took maybe 15-25 minutes) then plugged the receiver in and connected it to speakers, and put the battery in the remote. The remote asked me for my wireless info (mine has 128-bit encryption and does not broadcast the SSID), and after connecting first time, it found my Mac and then the receiver. I was playing my music within 30 minutes from heading to the SqueezeCenter url. Great experience.

The sound is fine. I tend to have high end equipment and my wireless connection to the living room where the stereo is goes from pretty good to really bad. I don't use a laptop out there because the connection is poor. But the Squeezebox is doing ok.

Looks like I will need to organize the menu a bit. There is a lot of stuff in the first menu. Also, I find I need to push the center button firmly.

All in all, it's great. Before this, since all my music is on the Mac and I don't have a separate CD player, we had to turn on the stereo, the Mac and the TV (as the screen for the Mac) and then go to iTunes OR use Front Row. Front Row is a bit limited and half the time I have to re-pair the remote with the Mac (I use the Logitech Harmony 525). Now with the Squeezebox, I just power on the stereo and use the Squeezebox remote. No TV, no returning to the living room, etc.

Quite happy so far.

I am not new to electronics nor to the field of networks. I have all the appropriate advanced degrees from the proper schools and decades of practical field experience. However, nothing short of heavenly INTERVENTION could save me from the ill-conceived poor quality product Logitech is pushing into our homes. I did get the unit to work and I did enjoy it immensely;that is, for the short time it worked. I reset the unit,but by this time I thought how painful for those consumers not trained in some tech field. There isn't any support in terms of manuals discs, or customer support.
I have to make this very clear. Logitech has posted a Mea Culpea letter in the place of where their customer support is suppose to be. That's right, they just have given up themselves and posted a letter stating don't bother to even think of contact they are just TOO OVERWHELMED to provide adequate customer service. That is probably due to the fiasco of their last software update.This appears to be another example of greed clouding common sense.
I assume Amazon will continue their great customer service to refund my $350.00 so my misery doesn't have to continue. Amazon PLEASE teach these people about customer service and quality management. PLEASE!!

I have been using a music server for over 4 years now using Roku's Soundbridge product line... unfortunately Roku has decided to drop support for the Soundbridge products. As a replacement technology I decided to purchase Logitech's duet and squeezebox radio. Installation for the radio went very well and smoothly in 15 minutes... the duet took an hour to setup. The setup was compounded by the absolute lack of technical documentation for this product. However I work in a networking company and I have a technical background in routers and wi-fi connectivity. After fooling around with both the duet and router configurations I was able to get the duet on my network. For those who are having issues identifying if the squeezebox receiver is on the network and recognized by your squeezebox account I would suggest that you look online in your mysqueezebox account. I was able to determine that the receiver was on my network and force a stream onto the device. Once connected it has worked very well, connecting to my musical library and rhapsody. I love the synchronization feature... works even on the streaming from my internal music library. If you have a good working knowledge of networks and can troubleshoot you can get this product to work.. and at least in my case once working it works very well.

I do agree with the other reviews that for the price this product should work better out of the box and the documentation needs to be vastly improved.

The Squeezebox has been a very popular item and has been extensively reviewed, so I'm going to try to give you my summary. A little background--I played with it at a friend's house, ended up liking it so much I came home and ordered one for myself.

Pros:
- User friendly interface. The Squeezebox WiFi Controller is stylized to resemble the iPod and uses a similar interface. It uses a "click wheel" to access a menu system. The click wheel, however, is a mechanical wheel and not a touch wheel (like on the iPod), and is, at times, somewhat inaccurate (too easy to overshoot, for example). Functionally, it works, and it probably doesn't infringe on any Apple patents. Also, the one Squeezebox controller can control ALL of your Squeezebox devices, not just one of them. In that manner, if you don't require a separate controller for each receiver, you can save by purchasing the Squeezebox Receiver instead of the Squeezebox Duet for your additional zones.
- Cost. Compared to either (1.) wiring your own multizone home system or (2.) going with a product like the Sonos system, the Squeezebox has got its competitors on price. By buying the Squeezebox Duet (which consists of the Squeezebox Receiver and the Squeezebox WiFi Controller), you can add zones simply by buying additional Squeezebox Receivers (if you have an amplified location) or by buying a Squeezebox Boom or Squeezebox Radio for your unamplified locations.
- Doesn't require any other specialized hardware (no dedicated music server, for example) other than for the controller and the receivers/radios
- Lots of media options. Plays media off of your PC, multiple internet options (Rhapsody, Napster, Pandora, Sirius satellite radio, internet radio, etc.). I was blown away by the multitude of (both paid and free) options.
- Synchronization!!! You can synchronize all of your squeezebox devices across your house (your network) so that your entire home is grooving to the same music. (Obviously, you can also direct each zone to play individually as well.)

Cons:
- Requires a running PC. The Squeezebox server runs as a process on a networked PC. If you don't already have a PC that you leave on 24/7 (or at least while you want to listen to Squeezebox), you're going to leave one on.
- WiFi blows. I just could not get this thing setup on WiFi. Spent hours with it. Had it right next to my primary WiFi router--no go. Had it right next to the WiFi WAP that it is currently hooked up (via ethernet) to--no go. Now granted, I have a somewhat complex WiFi setup (no SSID broadcast, WPA2/TKIP-PSK with a long passphrase, MAC filtering), but I have setup plenty of WiFi devices on my network with much less difficulty. Setting up the controller took 4 tries (and typing in the passphrase 4 times with the click wheel is no picnic, let me tell you) with a full reset in between each attempt before I finally got the controller to recognize the network. I was NEVER able to get the receiver on the network. This was after at least a dozen attempts or so. Fortunately, I was always planning to use a wired ethernet connection (using one of these) because (a) I wanted to have a ethernet connection for my PS3 sitting right next to it and because (b) I wanted to have a more reliable connection to the Squeezebox (in the basement). Fortunately, network setup over ethernet was a piece of cake.

Overall, this device is unnecessarily difficult to setup, but once it is up and running, wow! The ability for synchronization is great and the diversity of media offerings is astounding. Of note, I have the Squeezebox receiver connected to my AVR via a digital optical cable. It's pretty sweet knowing that I have a completely digital bitpath from the internet all the way to my AVR!

This is less a review and more of a warning. It does play a mean game of musical chairs, though! Just choose a song and wait to see when it stops and rebuffers, then maybe it will play again or maybe not.

One Positive Note: I discovered mp3tunes dot com when using this product, which can host all of my music that would normally require my computer to be turned on. Now, as long as I have internet access, I can listen to my music collection - this will let me avoid using squeezenetwork as well so when I get rid of the Duet, I will be able to access my music collection wirelessly with a different item (I'm thinking ipod touch).

After a year of working off and on (more off than on), I am ready to unload this garbage on some other poor person so I can finally get back to enjoying my music. The last straw today is that after spending 2 hours on tech support yesterday to get it working after the recent 7.4.1 update, I can not listen via the Squeezebox Controller Beta feature - which worked ok prior to the update (except for the times when nothing worked).

I just spent another hour this morning to talk to tech support and as usual, the answer was to reboot and set everything up again. When I asked to speak to a level 2 tech support since I had just done the rebooting 5 times the day before the TS says they are too busy right now to have someone talk to me. What does this tell you about the Squeezebox products that after waiting for 20 minutes their level 2 is too busy with consumer issues?!

Before spending close to $400 on this item which promises so much but has so many flaws, perhaps you should look into more stable alternatives...I will be doing this over the weekend. For this price, I could buy a used Mac Mini and a basic ipod touch, then stream everything controlling with the ipod touch - this also gives me the extra bonus of video from the Mac Mini streaming to my TV and a computer. Just one alternative I will look into.

The Squeezebox Duet has been an exercise in frustration and patience. This product is great if you want a new hobby - not listening to music/internet radio, but rather troubleshooting a beta technology that is not ready to be released to the general public.

Unless you are a networking expert and have a perfectly set up wireless network, don't expect this product to work via wi-fi more than a few days before it stops for no apparent reason. Then, start re-setting your controller by pulling out the battery and entering your long network password with a scrollwheel. Do this about 5 times, every third day and you may be able to listen to some music for a few hours before some other problem pops up. Don't be suprised if in the middle of a party or an intimate time, your Squeezebox stops playing music with no warning.

When you need to call tech support, prepare to wait for anywhere from 5-20 minutes on hold before talking to someone who just tells you to reboot and reprogram everything. The last tech support guy I had told me it usually takes 3 times of rebooting for it to work properly - are you kidding me? What kind of nonsense is this for a $400 device?

The software is so buggy it requires an update every few weeks. They are already on revision 7.4.1 and it's only been released a couple of years - how's that for robustness?


Just Google: "squeezebox duet problem" and have fun wading through the thousands of posts.

Perhaps there are some people who have had no issues ever with their Duet, but I imagine they are few and far between. Even the 4/5 star ratings online describe the same issues I have described..."needs to reboot every other week" - how can you give a product such a good rating when it stops working every other week???

I am excited to find an alternative and start listening to my music again without wondering when it will stop. By the way, I have two computers and a phone service working wirelessly on my network without issues, so I don't see why this product can't work also.