SanDisk Sansa View 16 GB Video MP3 Player (Black)

I purchased the Sansa View in January 2008. Since I really only needed the music function, I did not experiment with the video, picture, or voice record features. I would rate the sound as adequate (as expected for the price.) The songs are accessed by title, artist, and genre. The scroll wheel is a nice feature to quicly move through 16gb of music. The Sansa view constantly froze during normal play, even after firmware upgrade. The only resolution is to "reset" the player (direct advice from the Sansa helpline.) After constant resets, the on/off button broke, or became disengaged. Since it is still under warranty, I called the company to inquire about fixing or replacing my Sansa View. They offered to replace my Sansa View if I could e-mail pictures and the receipt to them. It has been 6 weeks and I have sent over 50 e-mails the the RMA/support department. They claim to have received the pictures but not the receipt. I have continued to place several calls the the support department, but I am told e-mail the receipt. I have sent the receipt in 7 different document formats to the same e-mail address as the pictures, but still have not had a reply. This has to be the worst customer support I have ever experienced. I feel that their resolution is not to fix or replace my Sansa View, but to continue to go in circles until I give up or the warranty expires. I guess you get what you pay for. I will never buy another SanDisk product again.

This Sansa View 16GB Video MP3 Player has very good qualities, but a
couple of problems causes me to not recommend it.
Positive: Great sound, size, appearance, FM radio band and easy to use.
Negative: Battery life isn't long (I've had to re-charge after a couple of hours) and a few times all of the content on my player was erased, because I re-charged on a computer without Rhapsody. To say the least, very inconvenient and irritating to have to format the player each time and download all of the songs again.
With all of the choices available, I would look at other players.

The first Sansa View I received worked great, but it would not hold a charge on the battery for more than five hours (advertised as 35 hour capacity). Also a slight amount of heat given off as battery discharged. Amazon replaced with no problem.

Second Sansa View had a battery that would last a very long time, but it would freeze up at the introduction screen when it was turned on. Leave it alone and most of the time it would eventually come on and play mp3s. I returned that one to Amazon too.

I am now going to get an IPOD.

The Sansa View 16GB was returned after I had it for only two days.I spent many hours attempting to load music onto it, with limited success. The instructions were minimal, and doing a drag and drop of music files did not work reliably. I spent some time on the phone with tech support; they took me through the process of music transfer from my PC to the View. When the file transfer was complete, only a small portion of the music files showed up on the View.

Since I did like the size, display, and thumb wheel of the device, I was disappointed that the View just wouldn't function properly for me.

Sansa continues its success with another affordable mp3 player. The View is solidly built and very functional. I bought this for our home stereo system. Its interface simple enough that the whole family can use it.