JVC XL-FZ258BK 5-CD Changer

Arrived with CD door open and would not close. Fixed it my self and then it skips on some CDs.

Very poor quality

I have had this unit for a little over a year, using it infrequently. It started having problems playing some tracks on even new CDs, and now it won't play anything.

We bought this to replace our old Pioneer CD changer and we are very happy with it. JVD seems to always make a great product for a reasonable price.

When I received this unit, I opened to drawer and put in some CDs. Well the drawer would not close. I got disgusted and stopped trying to close the unit. I could not return the unit with damaging the drawer. I decided to call the manufacturer and get the name of an authorized repair shop in my area. I took the unit to that shop. I got the unit back a few days ago and it has been working fine.

After I took the unit to the repair shop, I e-mailed the company and relayed the above information and expressed that I was unhappy. I would have returned the unit if the drawer closed, but it would not close. Also, I can appreciate that I purchased this unit from a Retailer, it is the manufacturer's issue that the unit was defective. Anyway, long story short I got back an e-mail that I felt was very rude and unprofessional. Well this went from bad to worst, and after a few exchanges of e-mails, I ended up sending an e-mail replete with obscenities. I was pissed, not at the defective unit at this point, but at the horrible response from the company. Anyway, I eventually got an e-mail from another person at the company that was apologetic for the behavior of the employee that was sending me the rude and unprofessional e-mails.

i am pleased with this cd player, after searching thru best buy and circuit city it was a welcome relief to find a product i really wanted.